Refund policy

If you're looking at our returns and refunds page, then you've likely ordered or are about to order from us, so thank you - it really does mean a lot to us, and the talented makers we work with!

As much as we try to ensure our website has great product imagery and accurate descriptions, sometimes we get it wrong or in all honesty, your purchase doesn't quite 'do it' for you! That's fine. We completely understand. We've been there too :)

We operate a 14-day return policy, which means you have 14 days after receiving your order to get in touch and request a return. Any unwanted items returned after this period, but up until 28 days, you will receive a store credit note.

All we ask if that to be eligible for a return, your item must be in the same condition that you received it - unused or unworn - with its tags, and in its original packaging please. You’ll also need the receipt or proof of purchase.

To start your return, please call 01948 664715 or email us at If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

24 High Street
SY13 1AU

If you have any questions, or would like to discuss your order, please get in touch...we're only a phone call or email away!

01948 664715

Damages and Issues

Unfortunately damages do happen, so please accept our apologies. Please inspect your order upon arrival and contact us immediately if any items are defective, damaged or if you receive the wrong thing, so that we can make it right again for you. 

Please send an email to within 48 hours of receiving your damaged delivery, including your name, order number and multiple photos of the damaged item(s). Please do not return damaged items as we are unable to refund any return costs.

Postal Returns

We're a small family-run business, so we cannot currently offer a free return service, sorry. Any return postage costs will need to be covered by yourself, so please make sure you obtain a proof of postage receipt from whoever you arrange your return with. If your return doesn't reach us, and you don't have any proof that you sent it back to us, unfortunately we won't be able to refund you.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember, it can take some time for your bank or credit card company to process and post the refund too.